RETURNS & REPLACEMENTS
Information Notice on the right of withdrawal and return of faulty and non-conforming goods.
a) Right of Withdrawal
You are entitled to withdraw from the contract, without stating a reason, within 7 days from when you (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received. Goods with traces of use and / or opening of the package are not refundable.
For any cancellation after processing of the order started there are a $150 charges for handling fee.
To exercise this right, you can send an explicit declaration to WORTMANN INT PTE LTD 133 SIMEI STREET 1 #09-154 SINGAPORE 520133, using the contact form or email address [email protected] stating your intention to exercise your right of withdrawal. Remember to insert the completed RMA form in the packaging together with the “Return Materials Authorisation (RMA) Code” you receive from our Customer Care service and send it to the address provided by our customer support manager.
To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.
If you withdraw from this contract, we shall refund all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which WORTMANN INT PTE LTD receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods.
If you have received the product, please return it to WORTMANN INT PTE LTD without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
b) Return due to defect or nonconformity
If you have received an incorrect or damaged product, please contact our Customer Care service. You can do this using the contact form or by writing to [email protected]
Our managers will send you a confirmation email with shipping instructions and indications on how to change or request a refund for the purchased product.